Privacy Policy

1. Introduction

SmileConvert ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered dental marketing platform.

Please read this Privacy Policy carefully. By using our Service, you consent to the collection and use of your information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, clinic name, phone number
• Business Information: Practice address, services offered, branding materials (logos, images)
• Payment Information: Billing address, payment card details (processed securely by Stripe)
• Content: Testimonials, before/after images, custom messaging

2.2 Lead Information

Through your landing pages, we collect information from potential patients (leads), including:

• Name and email address
• Phone number (optional)
• Uploaded photos for AI transformation
• Service interests and preferences

2.3 Automatically Collected Information

When you access our Service, we automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Generate AI-powered smile transformations
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Stripe: Payment processing
• AWS: Cloud hosting and storage
• OpenAI: AI transformation generation
• Email Providers: Transactional emails

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure password hashing
• Regular security audits and monitoring
• Access controls and authentication
• Automatic data expiration for lead photos

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Specifically:

• Account Data: Retained until account deletion
• Lead Photos: Automatically deleted after 30 days
• Analytics Data: Retained for 2 years
• Payment Records: Retained as required by law (typically 7 years)

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at privacy@smileconvert.com.

8. Cookies & Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your sessions
• Analyze site traffic and usage patterns
• Improve our Service

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Material changes will be communicated via email or prominent notice on our Service.